Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The warranty applies to all leather goods as marked and is specific to material defects or defects found in the craftsmanship of the product. It does not apply to improper use, washing, loss, wear and tear or any other situation regarding the product. The Lifetime Guarantee assumes that you have been regularly conditioning the item with Gaucho Ninja Leather Conditioner to keep the leather fibers in good shape. It can be purchased separately at my shop. If you believe an item purchased from Gaucho Ninja’s shop shows a material defect within the years of purchase, please get in touch via email and send photos of the defect. Gaucho Ninja may then offer to repair the product free of charge providing the customer pays shipping to and from Gaucho