Policy - :: Gaucho Ninja ::  Barefoot shoes | Tabi boots | Minimalist Footwear | Made in England

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Lifetime warranty in some of the products

The warranty applies to all leather goods as marked and is specific to material defects or defects found in the craftsmanship of the product. It does not apply to improper use, washing, loss, wear and tear or any other situation regarding the product. The Lifetime Guarantee assumes that you have been regularly conditioning the item with Gaucho Ninja Leather Conditioner to keep the leather fibers in good shape. It can be purchased separately at my shop. If you believe an item purchased from Gaucho Ninja’s shop shows a material defect within the years of purchase, please get in touch via email and send photos of the defect. Gaucho Ninja may then offer to repair the product free of charge providing the customer pays shipping to and from Gaucho

Legal imprint