Refund policy

GAUCHO NINJA RETURNS POLICY 2026

Can I return my shoes?

Yes, all products are subject to our standard returns policy; and can be returned within three months of delivery for whatever reason.

The products must be in unworn, original condition and returned in their original packaging.

What are my options?

One free size exchange subject to stock availability, after which shipping costs for additional size exchange requests will be the responsibility of the customer. 

or

An online store gift card to the value of the original amount paid, minus outbound shipping, it will remain valid for one year.

or

A refund issued via your original payment method, minus total shipping costs, outbound and return. 

How do I return my shoes?

To initiate a return please: Email: returns@gauchoninja.com

Please write RETURN and your order number in the subject line of your email: Example: RETURN Order 1234GN

In your email body please include the following:

1.  * Order number, this is four numbers ending in GN, e.g. 1234GN

2.  * Reason for return

3.  * What you want: a size or style exchange or a store credit or a refund

 

What happens next

We will send you a returns label and return instructions by email.

Follow the returns guidance sent by email

When your shoes are received by to Gaucho Ninja your return will be processed as per your instructions.

 

 

Faults and Defects

If you believe a product is faulty:

Please contact: returns@gauchoninja.com as soon as you notice the defect and within 28 days of delivery of your order.

We will send you a free returns label and send you return instructions.

All material or workmanship faults are covered by our warranty, and we will offer a free replacement.

If the reported fault is a result of wear and tear, and the shoes have been worn, then we cannot accept responsibility.