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Thank you for your interest in our product range and thank you for your question.

To all our valued customers

We are an extremely small company with a small, dedicated team.
We work very hard to answer all questions as promptly as possible and give a considered, professional and kind response to every individual. We do not use computer generated responses or AI, we offer a human-to-human response because we feel this is something the world is lacking more and more. Every question and individual is slightly different and we want to continue to offer a personal service. This may mean in busy times that we do not answer immediately. Please know that we
will carefully read and respond to every email and do our best to answer your question or solve your issue. If it is a return issue please be reassured that if you contact us within 28 days of delivery, we will honour the return if the shoes are unworn and in original condition. Please be reassured we will respond, please send one message as multiple messages over different platforms
can lead to confusion. If you are concerned, please reach out to us and please give us a chance to respond before leaving a review, every review has an impact on our business, and we appreciate the opportunity to respond personally and resolve the issue positively for you. Thank you for taking the time to read this message. We understand your question is important and we look forward to helping you.

GAUCHO NINJA LIMITED

Unit 2 B
The Laurels Park
HR2 9NF
Kingstone
Herefordshire
United Kingdom

Company Number: 15216475

UK VAT 488430264
EU VAT IE4391598QH

Monday to Friday

10am-5pm

Phone number: +44 7702647397

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COOKIE POLICY

This is the Cookie Policy for Gaucho Ninja, accessible from https://gaucho.ninja

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.

The Cookies We Set

Account related cookies
If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies
This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Vimeo, YouTube, TikTok and Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read the Cookies Policy article.

However, if you are still looking for more information you can contact us by email: info@gaucho.ninja

At Gaucho Ninja, accessible from https://gaucho.ninja, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by gaucho.ninja and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in gaucho.ninja. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files

gaucho.ninja follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, gaucho.ninja uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read the Cookies Policy article.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Google - https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of gaucho.ninja.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on gaucho.ninja, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that gaucho.ninja has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

gaucho.ninja's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

gaucho.ninja does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

RETURNS POLICY

RETURNS POLICY

Factory made items

All factory made shoes are subject to our standard returns policy; being, that they can be returned for a refund within 28 days of delivery for whatever reason. The shoes must be in unworn, original condition and returned in their original packaging. The shoe box must be wrapped carefully to avoid it being damaged in transit, otherwise a charge of £5 will be deducted from the refund. A refund minus total shipping costs (both ways) will be issued to the customer.

Made to Order Items

Our Made to Order service, the shoes are fully customisable, according to the customers needs, which allows our clients to decide the style, leather, size, sole and laces. When you order, your boots are custom made for you as we do not hold stock, so refunds will not be accepted. We do offer a size exchange as described below.

Measuring Guidelines

Our shoe last is specific to our brand and size varies between brands and different international size standards. Please therefore measure your feet to be sure of your size prior to ordering. Please refer to our Verifyt QR code and /or size guide, both available on our website. All Made to Order customers will be sent our Verifyt QR code and manual measurement guide and will need to send us their tracings, scans and measurements prior to production.

Size exchange

We hope that you will be pleased with your purchase however if the size is not right, Gaucho Ninja offer an extended 28-day size exchange policy for all products that have not been worn or used. You must therefore notify us of your intention to return any items within 28 days of delivery your order. We will cover the cost of return shipping (except in the case of sale items) and send you return labels upon request, please email info@gauchoninja.com. We are unable to process size exchanges that are received outside of the 28-day time frame. We offer one free return only, subsequent returns will be charged at cost price.

Faulty Goods
If you believe a product is faulty, please contact info@gauchoninja.com as soon as you notice the defect and within 28 days of delivery of your order. If the reported fault is deemed to be a result of wear and tear, and the shoes have been worn, then we cannot accept responsibility. We will need to inspect the goods, so a collection of the product will be arranged. After reviewing the product, we will contact you to discuss the appropriate resolution. In this case we will offer a maximum of one remake.

Item Condition
It is particularly important to note that all products must be returned in the same unworn and unused condition in which they were received, without any signs of wear or use, please take care when first trying on your shoes, try on a carpeted surface to avoid any marking of the soles.

Colour Variation

We will not accept exchanges for colour variation. Please note that colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor set ups.

We work with natural materials (leather hides), each leather hide can vary and dyes differently, a slight colour variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.

Cancellation

We do not accept cancellation of orders once they have been placed.

Conditions of return

If returning from outside the UK, you will be responsible for any custom duties or extra charges for the return, other than shipping costs as above.

Repair and Resoling Service

We offer a repair service for boots bought from us for all aspects of wear and tear. If you would like to use this service please email info@gauchoninja.com sending details of the repair needed and preferably photos of the damaged area. We will advise accordingly and can send return labels to you. Price for repair will be on a case-by-case basis plus the cost of shipping. Please note that all boots returned for repair or resoling must be clean and free of dirt and mud, otherwise a cleaning charge of £10.00 will be applied.

We also offer a resoling service on all our boots. Please contact info@gauchoninja.com and we will send return labels to you. Cost is £150.00 plus shipping.

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